Honest SLAs
We target 99.9% uptime and publish what we actually achieve. No fine print, no asterisks.
SEC 01 / RONALDSS STEP LLC — EST. 2026
Ronaldss Step is a young infrastructure company from Columbia, Maryland. We host websites, process data and run compute for small teams — honest targets, transparent status, no inflated promises.
SEC 02 / ABOUT US
Ronaldss Step is what happens when two engineers decide the hosting industry needs fewer superlatives. We started in 2026 with one rack, three clients and one rule: never promise a number we cannot prove.
We would rather promise three nines we can prove than sell five we cannot. That is the whole business plan.
We are not reselling someone else's cloud and calling it ours. Our first rack stands in a facility we have walked through ourselves, and every support ticket lands directly on an engineer's desk — no scripts, no tiers, no runaround.
While Columbia, Maryland sleeps, our APAC coordination point in Pleasant Point, New Zealand keeps watch. Two timezones, one small team, and a status page written in plain English.
The idea on paper: a specification for a small, honest hosting service with a single rack and a real phone number.
RONALDSS STEP LLC is registered in Columbia, Maryland. First switch is racked and cabled.
First rack online. First website hosted — a local bakery that still runs on our first virtual machine.
APAC coordination point opens in Pleasant Point, New Zealand. Three clients onboarded, all of them still with us.
We target 99.9% uptime and publish what we actually achieve. No fine print, no asterisks.
An engineer answers your ticket within 24 hours. The same engineer stays on it until it is fixed.
Migrations and rollouts happen in small, verified steps. Every step is tested before the next one starts.
Live status page, incident reports in plain English, and a changelog you can actually read.
SEC 03 / HOW IT WORKS
We move infrastructure the same way we build it: one verified step at a time. Here is exactly what happens between your first call and the month after launch.
We start with a short call and a written inventory of what you run today: sites, data jobs, traffic, budget. You get an honest capacity estimate — including the parts we think you do not need.
Every move is written down before it happens: rack layout or hosting plan, migration order, rollback points and a fixed price. If it is not in the plan, we do not bill it.
We migrate one service at a time and test before the next step starts. If anything fails, we roll back to the last good step. No big-bang cutover weekends, no surprises.
After go-live we keep watching: monitoring, daily backups and a human who answers within 24 hours. Once a month you get a plain-English report of what happened and what it cost.
WHY CHOOSE US
We will never out-spend the giants on marketing. We plan to win on the things that actually matter when something breaks at two in the morning.
The person who scopes your project is the person who migrates it and the person who answers your ticket. Nothing is handed off, nothing gets lost.
We target 99.9% uptime and publish what we actually achieve every month. Small numbers, told honestly, beat big numbers nobody can check.
Three clients today, each with a named owner. You are never ticket number 4,812 — you are the reason our rack is running.
Columbia, Maryland and Pleasant Point, New Zealand. When one side sleeps, the other keeps an eye on the dashboards.
Every migration has a rollback point at every step. The boring, careful way is our favorite way.
Status page, incident reports, invoices and monthly summaries — written for humans, not for lawyers.
SEC 04 / OUR SERVICES
Every service follows the same principle: we tell you what it costs, what it includes and what happens when something breaks. Pick one or combine several — the process stays the same four steps.
Production-grade hosting on NVMe servers with isolated resources, automated daily backups and built-in DDoS shielding. Includes a 99.9 percent uptime target, a live status page and human support that replies within 24 hours.
Design and operation of ETL and streaming pipelines that ingest, clean, transform and load your data on schedule or in real time. Every step is logged, measured and alertable, with schema validation and full lineage.
Per-U and full-rack colocation with N+1 power and cooling, cross-connects and remote-hands service within one hour. Dedicated bare-metal servers are available with the same honest monitoring and plain-English reports.
Step-by-step migration from legacy servers to cloud or hybrid infrastructure with zero-downtime cutover plans and a rollback point at every step. After the move we run CI/CD, Kubernetes and monitoring so your team can build product.
A global edge layer with CDN caching, DNS management, WAF rules and TLS automation. Traffic is scrubbed close to the source and every request is visible in a single telemetry dashboard with monthly summaries.
All prices are monthly unless marked otherwise. No setup fees, no hidden charges. Step 01 discovery call is always free.